Tuesday, 2 August 2022

Lyndoch Living

Ms BRITNELL (South-West Coast) (13:00): Lyndoch Living is in crisis. The aged care provider has had more than 200 staff leave over the past couple of years amid claims of bullying and intimidation from upper management that has created a toxic workplace. These are allegations I believe. Lyndoch Living has failed numerous safety standards in three consecutive commission audits. The latest audit found non-compliance in areas including falls, choking and unexplained weight loss. There have been more than 40 complaints made to the commission about Lyndoch Living over the past couple of years. Our community has lost faith in the Lyndoch Living board, with more than 100 applications for memberships denied last year with no explanation. I have had many former staff, family members of residents and residents themselves, healthcare workers and other constituents raise these issues with me.

Despite the damning and concerning issues that have been consistently raised, Lyndoch Living CEO Doreen Power’s subterfuge and arrogance remains on display for all to see. I believe Ms Power is the source of many of these problems, especially the toxic workplace environment. Her position as CEO is no longer tenable. She must resign, and if she will not resign, the board must remove her. I fear residents’ wellbeing is now at risk, through no fault of the dedicated and brilliant staff but because of the environment created by Ms Power. The Warrnambool community wants action to ensure Lyndoch Living thrives. The only way to change the toxic workplace culture is to remove the source.