Tuesday, 2 August 2022

Constituency questions

Croydon electorate

Mr HODGETT (Croydon) (14:36): (6446) My question is for the Minister for Energy, and it relates to the $250 power saving bonus. Minister, my office has been approached by a couple of constituents who are having difficulty in applying for this payment. One constituent has made multiple attempts to apply online only to find that his street does not seem to exist on the Victorian Energy Compare database. I can assure the minister that Long View Road, Croydon South, is in fact a street, it does exist and it is home to approximately 130 residents. Why then when my constituent attempts to enter his street name when requested in the application process is he only presented with Longview Road, Balwyn, as an option? After many phone calls to the Energy Compare hotline he was told that as they did not establish the database they cannot amend it, and as a result he was unable to apply for this amount when it was only available to concession card holders last financial year. He is determined to apply for the $250 bonus this financial year, but no-one has been able to assist him to date. Minister, please advise my constituent how he can process his power saving bonus application with a street address that does not exist.